Employment Opportunities


Part-time Help Desk Specialist

The Prout School is seeking a customer service oriented Help Desk Specialist to provide technical support to users in an efficient and accurate manner in an educational environment. 

Job description:
You will be considered as the school’s front liner and you will solve basic technical problems and provide support for all assigned areas. The ideal candidate possesses outstanding communication skills, enthusiasm about new technology, ability to work with users with a wide range of computer skills, and networking skills.  Multimedia experience preferred or willing to learn.

Responsibilities
Provide first level contact and convey resolutions to faculty and staff issues
Properly escalate unresolved queries to the next level of support
Track, route and redirect problems to correct resources
Update customer data and produce activity reports
Walk customers through a problem-solving process
Follow up with customers, provide feedback and see problems through to resolution
Utilize excellent customer service skills 
Ensure proper recording, documentation, and closure
Recommended procedure modifications or improvements
Preserve and grow your knowledge of help desk procedures, products, and services
Requirements
Proven working experience in providing help desk support
Proficiency in English
Working knowledge of help desk software, databases, and remote control
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation
Qualified candidates are invited to submit a cover letter resume to:

Dave Estes, Principal
The Prout School  
4640 Tower Hill Road
Wakefield, RI 02879.  
Or email:  destes@theproutschool.org

Only complete applications, which include the Diocesan Teacher Application forms, can be considered. 
No phone calls, please.

Head Coach:  Varsity Golf

Head Coach:  Boys Varsity Lacrosse

Assistant Coach:  Boys Varsity Lacrosse

Assistant Coach:  Girls Varsity Lacrosse

Assistant Coach:  Varsity Baseball

Please send a brief resume to:

Michael Traficante, CAA
Athletic Director
The Prout School
4640 Tower Hill Road
Wakefield, RI   02879

or email:
mtraficante@theproutschool.org